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Privacy Policy for Your diriwan Account

diriwan keeps your account, device, session and payment data under clear privacy rules before you open an account or jump into the lobby.

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Malaysia Privacy Policy in Practice

diriwan Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how we handle personal data connected with your account, login device, wallet activity, game sessions and support conversations. When you use Touch 'n Go, GrabPay, Boost dan FPX, we receive only the records needed to match payments, check transaction status, handle account

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queries and meet audit duties that apply to our service. We do not sell your personal data. We may share limited records with payment processors, identity checks, fraud-prevention tools, hosting vendors and support systems where they help operate the account flow. Access and eligibility depend on
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local law and are available where local law permits. If local requirements change, we may update this policy and show the revised date on this page so you can read the current terms before using the lobby.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Privacy Help for Your Account

Questions about your personal data should come through the account channels we can verify. We may ask you to confirm login details, recent payment references or device signals before discussing a record.

Live chat privacy request Use live chat when you need a faster answer about cookies, login records or a recent wallet record. Our team may move complex privacy requests to email so the full paper trail stays clear.

Email data request Send a clear email from the address on your account if you want a copy, correction or deletion check. Include your account name and the privacy request type, not your password.

Account safety check If you think another person accessed your account, contact us before changing other details. We can check recent login times, device records and wallet activity after we confirm you own the account.

DATA HANDLING

How We Handle Your Data

Our privacy work is tied to the way the lobby actually runs. Account creation, wallet checks, cookies, live table access and support replies each create different records.

Data we collect

We collect account details, contact records, login times, device signals, payment references and support messages. These records help us run your account, protect access and answer privacy questions with the right context.

Cookie choices

Cookies help remember your session, language choice and security state. Some cookies are needed for account access, while analytics cookies help us understand page issues without placing your full payment data in reports.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX records are used to match deposits, check withdrawal requests and resolve missing receipts. We keep payment references separate from your password and do not ask for wallet PINs.

Session records

When you open Cash or Bust, Golden Ox, Football Studio, Aviator, Mega Fishing or Three Card Brag, session logs may record timing, stake references and device data for account checks and dispute handling.

Retention periods

We keep personal data while your account is active and for a further period where legal, tax, payment or dispute needs apply. When records are no longer needed, we delete or anonymise them.

Change requests

You can ask us to correct inaccurate profile details, update contact data or check whether certain records can be deleted. We may keep records that are still needed for legal or security reasons.

Privacy Questions Before You Join

Use these answers to understand what happens to your data before you create an account or send a request. They cover common privacy points for Malaysia access, including payment records, cookies, account rights and how we respond when you contact us.

We collect the account details you provide, contact data, login records, device signals and security checks needed to run your account. We may also keep support messages and payment references linked to your wallet activity.

Payment data is used to match deposits, process withdrawals, confirm transaction status and resolve wallet questions. We receive transaction references and related records, not private wallet PINs or bank passwords.

Cookies help keep you signed in, protect account sessions and remember basic settings. We also use limited analytics cookies to spot page errors, but those reports are designed to avoid full payment details.

Yes. Contact us from the email linked to your account or through verified chat. We may ask for extra checks before changing contact data, because a wrong update could affect account access.

You can ask us to check whether deletion is possible. Some records may need to stay for legal, payment, tax, dispute or account-security reasons before they can be deleted or anonymised.

Access is limited to staff and service providers who need the data for account operation, payment processing, security checks, hosting or support. We use role-based access so records are not open to every team.

Yes. Access and eligibility depend on local law and are available where local law permits. If requirements affect your account, we may need extra checks or may restrict access to comply with those rules.

Privacy Policy for Your diriwan Account

Privacy Help for Your Account

How We Handle Your Data

Data we collect

Cookie choices

Payment records

Session records

Retention periods

Change requests

Privacy Questions Before You Join

01 What data do we collect when you create an account?

02 How is Touch 'n Go, GrabPay, Boost dan FPX data used?

03 Why does this policy mention cookies?

04 Can I ask to change wrong account details?

05 Can I ask for deletion of my personal data?

06 Who can see my personal data?

07 Does account access depend on Malaysian law?

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