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Legal terms for your diriwan account

Cash or Bust, Golden Ox, Football Studio, Aviator, Mega Fishing and Three Card Brag sit behind one account flow, so our legal terms explain how access, records and…

Malaysia access termsAccount record handlingCookie and device controlsTouch 'n Go, GrabPay, Boost dan FPX context
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diriwan Legal terms for your diriwan account
CONTACT ROUTES

Where to send legal requests

Legal questions need a clear route, not a public comment thread. Use the account help channel for routine data changes, then include the account email, the request type and the payment method…

Account help channel Use the in-account help area for name checks, email changes, device access issues and correction requests. Send one clear message with the account email so our team can match the request to the right record.
Wallet record query For Touch 'n Go, GrabPay, Boost dan FPX record questions, include the transaction time, amount and reference shown in your account history. We check the wallet log before replying with the next step.
Legal email request For privacy, cookie or retention requests, write from the email linked to your account. If another person writes for you, we may need written authority before discussing account material.
ACCOUNT CARE

How we handle legal records

Our legal process is built around clear records and limited access. Account data, payment references, device signals and support messages are handled for account operation, security checks, dispute handling and legal compliance.

Data we collect

We collect account details, login signals, wallet references and support messages needed to run your account. Game activity such as Aviator or Football Studio sessions may be stored for dispute checks and account records.

Cookie choices

Cookies help keep you signed in, remember device settings and detect unusual access. You can adjust browser controls, but blocking some cookies may affect account login, wallet checks or table loading.

Security checks

When account access changes, we may compare email, device and payment references before acting. This helps us avoid releasing legal or wallet details to a person who is not linked to the account.

Retention rules

Some records are kept for accounting, dispute handling, fraud checks or legal duties. When those reasons no longer apply, we reduce or remove material according to our internal retention process.

Change requests

You may ask us to correct account details, update contact data or explain a stored record. We review each request against account security, legal duties and payment record accuracy before making changes.

Access limits

Account access and any service use depend on local law and are available only where local law permits. If access is restricted, we may limit login, wallet activity or account changes.

Questions about your legal rights

These answers explain how we handle common legal requests tied to your account, wallet records, cookies and access. They are written for practical account use in Malaysia and do not replace legal advice. If your request involves a dispute, payment reference or identity change, contact us from the email linked to your account so we can verify it properly.

Yes. Write from the email linked to your account and state that you want access to your account data. We may verify your identity before sharing details, especially where wallet records are involved.

Send the corrected detail through the account help channel with any supporting document we request. We update records only after checking that the request matches the account holder and does not conflict with retained legal records.

Touch 'n Go, GrabPay, Boost dan FPX references help us match deposits, withdrawals, support queries and accounting records. We keep them only where needed for account operation, disputes, security checks or legal duties.

You may request removal, but some records may need to stay for accounting, dispute handling or legal reasons. We will tell you what can be removed and what must be retained, where allowed.

Access and eligibility depend on local law and are available only where local law permits. If a restriction applies, we may limit account access, wallet activity or certain account actions.

Cookies support login sessions, device recognition, language settings and security checks. You can manage them through your browser, though some account functions may not work properly if required cookies are blocked.

Use the account help channel first, then include the request type, account email and any relevant wallet reference. For privacy or retention matters, write from the registered email so we can verify ownership.

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